Our rugs are custom-made to your specific size, and as such, we are unable to accept returns unless there is a fault or damage on our part. If you receive a damaged or faulty rug, don’t worry - you can send it back and we'll refund your money with no questions asked.

Wonde Fur offers free shipping on returns within 5 days of you receiving your order.

To start the returns process, please reach out to customer service 24 hours a day, 7 days a week. Contact Us (info@wonderfurrug.com or contact us via Whatsapp or Telegram at +90 531 819 66 17)

Refunds are processed within 10 business days after the package is delivered at our facility, back to your form of payment.

Not returnable

1. Uni-Cleaner is not returnable

2. If there is a difference in the color tone of the carpet Our carpets are crafted from natural leather, which means that the color tones can shift depending on the angle of the sunlight. If you have any concerns about the color, please contact us prior to purchasing. We'll be happy to provide you with additional information, including close-up pictures and videos so that you can make an informed decision.

3. Product dimensions Some handcrafted rugs may vary in size plus or minus 0,8- 1,5 inches (2-3 cm) from the stated dimensions. This is not a manufacturer defect but a common characteristic of the way handmade rugs are individual.

4. Is shedding All hand-made rugs exhibit some degree of shedding, as do rugs containing wool. This is normal and not a manufacturer's defect. Although it can be frustrating, the amount of shedding will decrease over time and eventually stop. Regular and frequent vacuuming will help.

After the order arrives, we start preparing orders. You can change or cancel the order within 24 hours.

After 24 hours, unfortunately, the order cannot be changed or canceled.

Thank you for your understanding.

If you have any questions or requests, please contact our Customer Service Department by writing WhatsApp or Telegram at +90 531 819 66 17 or you may send an email any time to:info@wonderfurrug.com

Our rugs are custom-made to your specific size, and as such, we are unable to accept exchanges.