Shipping policy

SHIPPING POLICY

Free Worldwide Express Shipping

We offer FREE express shipping on all orders, worldwide. Your handcrafted rug will be delivered directly to your door.

Processing Time:
Each rug is handcrafted to order based on your selected size and design.
• Standard Processing: 3–6 business days
• Processing time may vary depending on size and customization

Shipping Time:
• Express Delivery: 2–6 business days
• Carriers: UPS, FedEx, or DHL (based on your location)
• Tracking number provided once shipped

Total Delivery Time:
• Estimated: 5–12 business days from order placement
• Delivery times may vary based on location and customs clearance

Shipping Locations:
We ship worldwide to most countries. If you have questions about shipping to your location, please contact us.

Order Tracking:
You will receive a tracking number via email once your order ships. Track your package in real-time through the carrier's website.

Customs & Duties:
• International orders may be subject to customs fees and import duties
• These fees are the responsibility of the customer
• We declare accurate values on all shipments

Shipping Issues:
If your order is delayed, damaged, or lost during shipping:
• Contact us immediately at info@wonderfurrug.com
• We will work with the carrier to resolve the issue
• Replacement or refund will be provided if necessary

Contact Us:
Questions about shipping? Email us at [your email]

Last updated: March 1, 2026