FREQUENTLY ASKED QUESTIONS

Where are WonderFurRug products made?

All WonderFurRug products arehandcrafted in Turkeyby experienced artisans. We specialize in handmade rugs made fromnatural sheepskin, cowhide, goatskin, rabbit fur, and fox fur, using traditional craftsmanship techniques.


Are your rugs made from real, natural materials?

Yes. All of our rugs are made from100% genuine, natural fur and hide. We do not use synthetic fibers or artificial materials. Because the materials are natural, slight variations in color, texture, and shape are normal and part of the rug’s unique character.

Why does my rug look slightly different from the photos?

Each rug ishandmade and one of a kind. Natural fur and leather may vary in tone, pattern, and texture. These small differences are not defects but a sign of authenticity and craftsmanship.

Do your rugs have any smell?

Natural fur and leather may have avery mild, natural scentwhen first unpacked. This is normal and not a defect. The scent typically disappears within a few days after airing the rug in a well-ventilated area.

Are your rugs safe for homes with children and pets?

Yes. Our rugs arenaturally antibacterial and hypoallergenicwhen properly cared for. They do not trap dust easily and are suitable for family homes. As with any natural product, regular gentle care is recommended.

Are handmade fur rugs durable?

Yes. Our handmade rugs aredurable and suitable for everyday use, including moderate-traffic areas. However, we recommend avoiding constant moisture, excessive dirt, or rough outdoor use to preserve the rug’s quality and lifespan.

Can I order a custom size or shape?

Absolutely. We offercustom sizes and designsbased on your needs. Please contact us via WhatsApp, Telegram, or email to discuss your custom order before purchasing.


How do I clean and care for my rug?

We recommend:

  • Regular gentle shaking or light vacuuming (no rotating brushes)
  • Spot cleaning with a slightly damp cloth if needed
  • Professional fur or leather cleaning for deep cleaning

    Avoid washing machines, harsh chemicals, or soaking in water.

Will the colors fade over time?

Natural fur can fade if exposed todirect, constant sunlight. To maintain color vibrancy, we recommend placing your rug away from prolonged direct sunlight.

What should I do if my rug arrives folded or curled?

Lay the rug flat on the floor and allow it to rest naturally. If needed, place light weights on the edges for a short time. The rug will flatten on its own.


Do you offer free shipping?

Yes. We offerFREE express worldwide shippingon all orders.


How long does shipping take?

We ship via DHL or FedEx Express.

  • USA & Canada: 3–6 business days
  • Europe: 2–5 business days

    Delivery times may vary slightly due to customs procedures.

Will I need to pay customs duties or import taxes?

Customs duties and import taxes, if applicable, are theresponsibility of the buyer. Policies vary by country.

Can I return or exchange my rug?

Yes. If you have any concerns about your order, please contact us. We aim to provide fair and customer-friendly solutions for returns or exchanges in accordance with our store policy.

How can I contact WonderFurRug?

You can reach us anytime via:

We provide fast support for customers in the USA, Canada, and Europe.