Return & Exchange

What is your return policy?

At WonderFurRug, all of our rugs are custom-made to order and handcrafted specifically according to each customer’s selected size, design, and color preferences.

Due to the personalized nature of our products, we do not accept returns or exchanges once production has started or the order has been approved by the customer.

Before shipping, we:
• Carefully confirm all order details
• Share final photos of the completed rug with the customer
• Ship the rug only after customer approval

This process ensures transparency and customer satisfaction before delivery.

 

Exceptions – Damaged or Defective Items

We will gladly assist you if:
• Your rug arrives damaged during shipping
• There is a manufacturing defect

In such cases, you must contact us within 14 days of delivery and provide:
• Clear photos of the issue
• Your order number

Each case is reviewed individually.

 

Do you offer exchanges?

No.
Because each rug is made exclusively for the individual customer, we are unable to offer exchanges.

All rugs are produced according to the customer’s chosen:
• Size
• Design / pattern
• Color preferences

Once approved and shipped, exchanges are not possible.

 

Can I return an item after 14 days?

Unfortunately, returns are not accepted after 14 days, even in exceptional cases.
Please contact us as soon as possible if you experience any issues with your order.

📧 info@wonderfurrug.com
📱 WhatsApp / Telegram: +90 531 819 66 17
💬 Live Chat: Available on our website

 

Why was my return not accepted?

Returns may be declined if:
• The product was custom-made and approved
• The request was submitted after 14 days
• The item shows signs of use, wear, washing, or damage
• The item was returned without proper protective packaging

All returned items are carefully inspected before any decision is made.