We offer free worldwide shipping via FedEx or UPS, which takes 3-6 days for delivery. You will receive
tracking information once your order is dispatched

Please note that all of our rugs are hand-made. We kindly ask for 4-6 days to prepare your item for
shipping

Yes, we do give discounts for bulk; depending on the item, usually a minimum of 5 carpets. Please email
or call us for more information.

We are based in Istanbul, Turkey, where our store and production facility are located. If you have any
questions about our products or would like more information, please do not hesitate to contact us. We
are always happy to help and look forward to serving you. Email at info@wonderfurrug.com or contact
us via Whatsapp or Telegram at +90 531 819 66 17

Some handcrafted rugs may vary in size plus or minus 3 inches (2-3 cm) from the stated dimensions. This
is not a manufacturer defect but a common characteristic of the way handmade rugs are individual

All hand-made rugs exhibit some degree of shedding, as do rugs containing wool. This is normal and not
a manufacturer's defect. Although it can be frustrating, the amount of shedding will decrease over time
and eventually stop. Regular and frequent vacuuming will help.

The digital images we display have the most accurate color possible. However, due to differences in
computer monitors, we cannot be responsible for variations in color between the actual product and
your screen. If you are worried about the color of the product, please write to us for more information
before purchasing. We will send you closer pictures and videos in charge. You can buy it after you are
sure about the colors.

✦ Vacuum your carpets frequently to remove dirt and dust.

✦ Treat stains as quickly as possible before they dry. Gently wipe up any spills or stains with a clean,
damp cloth, taking care not to spread the stain further.

✦ If spot cleaning is necessary, use a small amount of gentle wool soap diluted in clean water. Apply the
solution to a clean, damp cloth and gently blot the stain. Rinse with clean water and blot dry.

✦ Avoid using any detergents or chemical agents on your carpets, as they can damage the fibers and
cause color fading.

✦ To keep your carpets looking their best, avoid exposing them to direct sunlight, which can cause
fading and damage to the fibers.

✦ Do not bleach or wash your carpets, and avoid soaking them in water.

✦ Allow your carpets to dry in the shade, and avoid using any heat or applying pressure to speed up the
drying process.

✦ Store your carpets in a dry, well-ventilated area to prevent leather damage and deterioration.

If you have specific requirements for your rug, such as a certain size or the need to conceal a cable, we
can help. We offer an extensive catalog of customizable services to meet your unique needs. To get
started, simply send us an email at info@wonderfurrug.com or contact us via Whatsapp or Telegram at
+90 531 819 66 17 with your specifications. Our team will review your request and get back to you as
soon as possible with a customized solution that meets your needs. We are committed to providing the
highest level of customer service and satisfaction, and we look forward to working with you to create
the perfect rug for your space.

If you need any assistance or clarification regarding your order, our Customer Service Department is
here to help. You can reach us by sending a message via WhatsApp or Telegram at +90 531 819 66 17, or
by sending an email to info@wonderfurrug.com. Our team is available to assist you at any time and will
respond to your inquiry as soon as possible. We want to ensure that you have a positive shopping

experience with us and are satisfied with your purchase, so please don't hesitate to contact us if you
need any assistance or clarification regarding your order.

You can reach our Customer Service Department by writing WhatsApp or Telegram at +90 531 819 66
17. We are also available for live online chat or you may send an email any time to:
info@wonderfurrug.com

Last but not least, please keep in mind that our customer satisfaction is our #1 focus and the reason we
come to work every day. If there's anything else we can do for you, feel free to write us your inquiry, or
simply call us via WhatsApp or Telegram at +90 531 819 66 17(24/7).